Terms of Service

These Terms of Service ("Terms") govern the relationship between Oakridge Builds, operated by Suraj Singh ("we", "us", "our"), and any customer ("you", "your") who requests a quotation, books a project package, or otherwise engages us for residential joinery, carpentry, media wall, shelving, storage or interior construction services. By submitting an enquiry, accepting a quotation, or purchasing any project package on this website, you agree to these Terms.

1. Scope of services

Oakridge Builds provides residential interior construction services to homeowners and occupiers of private dwellings in the United Kingdom. Our services include but are not limited to bespoke shelving, built-in storage, media wall construction, interior timber features, internal joinery and bespoke home improvement projects. All work is carried out on a one-time, project-by-project basis. We do not offer subscriptions, memberships, retainers, recurring billing or ongoing service contracts.

Services are offered only for residential properties. We do not undertake commercial fit-outs, large-scale construction, structural building work, electrical certification, gas works, plumbing or any service requiring regulated trade certification beyond standard joinery practice. Where a project touches on regulated trades (e.g. electrical wiring within a media wall), we will identify the requirement during quotation and either coordinate with an appropriately qualified third party or ask you to engage one directly.

2. Quotations and project pricing

Quotations are prepared individually based on the information you provide, any site visit conducted, the materials specified, the complexity of installation, and the project scope agreed between us. The advertised package prices on the Pricing page reflect a typical starting cost for a standard project of that type. Final project pricing may differ where the actual brief, room conditions, material choices or access requirements differ from the standard scope.

All quotations are valid for 30 days from the date of issue, unless otherwise stated in writing. After this period, prices may be revised due to changes in material costs, supplier availability or workshop scheduling. Acceptance of a quotation forms a binding agreement between you and Oakridge Builds for the work, scope and price stated in that quotation, subject to these Terms.

3. Booking and scheduling

Project bookings are confirmed once you have accepted the quotation in writing (including by email) and paid the agreed booking amount. Installation dates are agreed between us based on your availability and our workshop schedule. We will use reasonable efforts to meet agreed dates, but installation dates are estimates and may be subject to change due to factors outside our reasonable control, including material delays, weather, illness, or issues identified at the property on the day.

If you need to reschedule, please give us as much notice as possible. Late changes (less than seven days before the scheduled start) may result in re-scheduling fees if materials have already been prepared or labour reserved.

4. Customer responsibilities

To allow projects to be delivered safely and to the agreed standard, you agree to:

• Provide accurate information about the property, the room and the brief during enquiry and quotation.
• Ensure that the work area is reasonably accessible and that any fragile items, furniture or personal belongings are moved or protected before work begins.
• Confirm that you are the homeowner, leaseholder or have the legal right and any necessary permissions (including freeholder, landlord or planning permissions where required) to authorise the work.
• Provide access to power, water and lighting as reasonably required during installation.
• Make any selections (materials, finishes, hardware) within the timescales requested so that the project schedule can be met.
• Be available, or nominate an authorised representative, for the start, key project milestones and the final review.

If access to the property cannot be provided on the agreed installation date, or if conditions on site are materially different from those described at quotation stage, additional charges may apply.

5. Materials

Unless otherwise stated, materials and consumables required to complete the agreed scope are included in the project price. Specialist materials, premium finishes, hardware upgrades or customer-requested substitutions may be quoted as separate line items.

Timber is a natural product and will display variation in colour, grain and figure. Small natural variations are an expected characteristic of bespoke joinery and are not considered defects. Painted finishes are applied to industry-standard practice and may show minor variation in sheen depending on lighting conditions. Where you supply your own materials, we cannot guarantee compatibility, workability or long-term performance.

6. Project completion and final review

Each project ends with a final walk-through review. During this review, we go through the completed work together and capture any minor adjustments ("snags") that need to be addressed. Snags will be completed within a reasonable timeframe and the project is considered complete once the snag list is closed or, in the absence of a snag list, once the final review is signed off.

Once a project is signed off as complete, ongoing changes, additions or alterations are treated as new work and quoted separately.

7. Variations and changes during a project

If you request changes to the scope of work after a quotation has been accepted (for example a different material, a change in dimensions or additional features), those changes will be discussed, costed and confirmed in writing before being implemented. We are not obliged to absorb the cost of variations that materially alter the agreed scope.

8. Payments

Payments are processed securely through Stripe. Smaller packages (such as the Home Project Consultation, Custom Shelving Installation, and Built-In Storage Solution starter packages) are typically paid in full at the point of booking. Larger projects (such as Media Wall Construction and Premium Joinery Projects) may be structured as a deposit at booking, with the balance due on or shortly after project completion. The exact payment structure for your project will be confirmed in writing as part of the quotation.

Late payments may result in pauses to work, additional administrative charges, or referral to a recovery process where amounts remain significantly overdue. Title in any materials and installed components remains with Oakridge Builds until full payment has been received.

9. No recurring billing

All payments are one-off, project-based payments. Oakridge Builds does not operate subscriptions, memberships, automatic recurring billing, monthly retainers, service plans or ongoing maintenance contracts. You will never be charged automatically beyond the agreed one-time project fee(s) without your explicit, written consent for a separate, newly quoted project.

10. Cancellations and refunds

Cancellations and refunds are governed by our Refund Policy, which forms part of these Terms. Please read it carefully before making a booking. As a general principle, refunds are available for work that has not yet started and have reasonable limits once materials have been ordered or work has begun.

11. Warranty

We warrant our workmanship to be free from material defects under normal residential use for a period of 12 months from the project completion date. Defects caused by misuse, modification, environmental damage, exceptional wear, or by third parties altering the installation are not covered. Manufacturer warranties on materials, hardware and integrated products (e.g. lighting, fixings, electronic components) pass to you and remain subject to those manufacturers' terms.

12. Limitation of liability

To the maximum extent permitted by law, Oakridge Builds' total aggregate liability arising out of or in connection with a project shall not exceed the total fees paid by you for that project. We are not liable for any indirect, incidental, consequential or special losses, including loss of profit, loss of opportunity, loss of data, or damage to unrelated property except where caused by our negligence.

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any matter for which it would be unlawful to limit or exclude liability under English law, including your statutory rights as a consumer under the Consumer Rights Act 2015.

13. Force majeure

Neither party shall be liable for delays or failures to perform caused by events outside their reasonable control, including but not limited to natural disasters, severe weather, fires, floods, strikes, supply chain failures, epidemics, government actions or interruptions to power, transport or internet services. Where such an event occurs, we will work with you in good faith to reschedule or amend the project as needed.

14. Intellectual property

Any designs, drawings, sketches, mood boards or specifications prepared by Oakridge Builds remain our intellectual property unless expressly assigned to you in writing. You may use these documents for the purpose of evaluating and completing your project with us, but they may not be shared with third parties, used to obtain competitive quotations from other contractors, or reproduced without our consent.

We may photograph completed projects for portfolio and marketing use. Where photographs are recognisable as your property or include identifying features, we will request your consent before publishing them. You may withdraw consent at any time by contacting us.

15. Confidentiality

We treat information about your property, family circumstances and project requirements as confidential and will not share it with third parties except as needed to deliver the project (e.g. with suppliers or sub-contractors involved in the build).

16. Dispute handling

If you are unhappy with any aspect of our service, please contact us directly so we can resolve the matter quickly and informally. Our full process is set out in our Complaints Policy. We are committed to resolving issues fairly and promptly. If the matter cannot be resolved between us, the parties may refer the dispute to an appropriate mediation or alternative dispute resolution provider before commencing legal proceedings.

17. Chargebacks

If you believe a payment was made in error or that work is not as agreed, please raise the issue with us directly first using the process in our Complaints Policy. Raising a chargeback through your bank or card provider without first contacting us, particularly where work has been completed in accordance with the agreed scope, may be treated as a breach of these Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes that cannot be resolved through our complaints process shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Changes to these Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with the date last updated. The version of the Terms applicable to your project is the version in effect at the time your quotation is accepted.

20. Contact

Questions about these Terms can be sent to oakridgebuildsss@gmail.com.

21. Site safety and access

We take a reasonable, common-sense approach to safety on every residential site. Tools, materials and offcuts are kept within the agreed work area, dust suppression is used where practical, and walkways are kept clear at the end of each working session. You agree to inform us in advance of any specific safety considerations at the property — for example, the presence of children, pets, elderly residents, allergies to specific materials, or any structural concerns that may affect the work. Where children or vulnerable adults are present, we may ask you to keep them out of the immediate work area while machinery or sharp tools are in use.

22. Severability and waiver

If any provision of these Terms is found by a court or competent authority to be unlawful, void or unenforceable, that provision shall be deemed deleted to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. No failure or delay by either party to exercise any right or remedy provided under these Terms or by law shall be construed as a waiver of that or any other right or remedy.

23. Entire agreement

These Terms, together with the accepted quotation, any written project scope document, the Refund Policy, the Privacy Policy and any other documents expressly referenced in your quotation, constitute the entire agreement between you and Oakridge Builds in relation to a project, and supersede any prior discussions, proposals or representations not expressly recorded in writing.